30 days to ask for your money back.

Last updated: September 12, 2026. Every payment you made for OPT Buddy Pro within the 30 days before your refund request is refundable in full to the original payment method. The guarantee covers initial and renewal payments within that window. You do not have to give a reason or demonstrate that something failed.

Requesting a refund does not delete or penalize your free account. Your saved timeline, documents, and deadlines remain subject to the ordinary storage and deletion controls. Refunding a Pro period can end access to the paid features associated with that payment.

Email support@optbuddy.app with your account email and say that you want a refund. Alternatively, open the contact form, choose Request a refund, and save the private request link to read the response. Include the payment date or receipt reference if available so the charge can be located. We may ask for minimal information to verify account ownership; you do not need to explain why you want the refund or complete a justification form.

Email support@optbuddy.app for account, billing, cancellation, refund, privacy, or accessibility requests. You can also use the contact form and save its private request link to read our reply. Do not include immigration documents, card numbers, passwords, or recovery credentials.

Once the eligible payment and account are verified, we issue the refund through Stripe and confirm that it has been submitted. No fixed support processing time is promised. Your bank or payment provider controls when the credit appears after submission; processing time can vary. If the original payment method cannot accept a refund, we will work through the payment provider’s available process rather than asking you to send card details by email.

A refund request does not by itself cancel your subscription. To stop future renewal, open Manage subscription, choose Cancel Pro or Cancel future renewal, and complete the confirmation. This page requires your account sign-in and is available before case setup. Pro ordinarily remains active until the displayed end of the paid period unless that payment is refunded. Check the resulting provider status to confirm that cancellation succeeded.

You can pause Pro instead. A successful pause stops collection for future paused periods until you resume, without accumulating charges for those periods. Pausing or cancelling does not delete your account data. You can ask for an eligible refund and cancel or pause independently.

If you cannot or prefer not to sign in, email support@optbuddy.app to request cancellation or choose Cancel a subscription on the contact form. We may verify the account using minimal information. Check our confirmation by email or, for a form submission, on your private request link; submitting a message alone does not change Stripe’s renewal setting.

The voluntary guarantee does not cover a payment made more than 30 days before the request. This does not limit a refund or other remedy required by applicable law, including for an unauthorized or incorrectly processed charge.

We do not collect or refund government filing fees, premium processing fees, courier charges, attorney fees, or other payments made to someone else. You pay USCIS and other providers directly. Contact the organization you paid about its own refund rules.

OPT Buddy does not guarantee approval, faster processing, or any immigration outcome. The guarantee is a refund of our service payment; it is not compensation for a government decision. Read the Terms of service for subscription and service details.