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Contact OPT Buddy.

OPT Buddy is operated under the Schedia.ai brand. This page explains how to raise account, billing, privacy, product, and accessibility concerns.

Account and product support

Last updated: September 12, 2026. Email support@optbuddy.app or use the form below for account, billing, cancellation, refund, privacy, accessibility, security, or source-correction requests. You do not need to sign in. Do not include immigration documents, card numbers, passwords, or recovery credentials.

For form submissions, save your private request link. Form replies appear there; no email notification is sent. No fixed response time is promised. Contacting support does not itself pause a government deadline, stop a subscription renewal, or approve a refund.

For account or billing help, use the email associated with your account. Replies appear on your private request page. We do not send email notifications.

Describe what happened and what you need. Maximum 4,000 characters. Do not include immigration documents, passport or SEVIS numbers, passwords, recovery credentials, or card numbers. Attachments are not accepted.

You can request cancellation, a refund, or account help without signing in. We may need to verify account ownership. Read our Privacy policy before submitting.

Actions you can take in the app

Manage your subscription to check billing or cancel future renewal. Sign in with your account password; the page is available before case setup.

Reset your account password by email. In the Case file, you can manage Pro, request exports, and use the relevant deletion controls for information saved to your account. A refund request does not replace cancellation; read the Refund policy for the guarantee and request process.

For privacy requests that the controls do not resolve, explain the requested access, correction, export, deletion, or other right and the account involved. We may need to verify that you control the account. Older encrypted device records require their original passphrase for recovery; support cannot reset it. See the Privacy policy for available choices and deletion limits.

Immigration questions and urgent help

We provide product support, not legal advice. We are not a law firm, and contacting us does not create an attorney client relationship. Questions about your individual immigration options, status, or filing strategy belong with your DSO or a licensed immigration attorney or authorized accredited representative. Use official sources to verify any deadline.

We do not contact your DSO, employer, or USCIS on your behalf and never ask for USCIS, SEVIS, SEVP Portal, or school credentials. Urgent help and notice triage require sign-in and Pro. This product support form remains available without an account or subscription.

Source corrections, accessibility, and security reports

For a source correction, include the page, the statement that appears wrong, and an official source link. Verify time-sensitive information with the official source and your DSO while the report is reviewed. For an accessibility issue, describe the page, task, browser, and assistive technology if relevant; do not include private case data.

For a security or privacy concern, describe what happened and when by email or using the form above. Do not test against another person’s account, send live credentials, or include exposed private data in your initial message. Use the in-app controls to protect your account and avoid further disclosure.